Support

Email support@musicwipe.com and a person will get back to you. It helps to include your device (iPhone, iPad or Mac), its system version, and a short description of what happened.

Common questions

The result still has a little music in it

Separation is very good, but not perfect, and some mixes are harder than others. Try a different stretch of the video in the free 30-second preview. If a video still doesn’t sound right, email us.

The dialogue sounds too dry

Turn the ambience slider up to bring back more of the effects and room sound. Changing it is instant and free, and doesn’t use minutes.

My upload or job seems stuck

MusicWipe uploads only the audio track, so it needs a working internet connection while the job runs. Check your connection and try again. Uploads that never finish are deleted automatically within 2 hours, so there is nothing to clean up.

I can’t find my exported video

On iPhone and iPad, exports go where you chose to send them: Photos, Files or the share sheet. On a Mac, exports are saved to the location you picked when saving.

Will export change my video quality?

No. MusicWipe replaces only the soundtrack and doesn’t re-encode the video.

How do minutes work?

Plans include a monthly allowance of minutes of audio processed. Cleaning a full video uses minutes equal to its length. If you run out, a top-up adds 60 minutes for $4.99, and top-up minutes never expire.

My subscription isn’t showing up

Make sure you are signed in with the same Apple Account you used to subscribe. If it still doesn’t appear, email us with the date of purchase. We never need your payment details.

How do I cancel?

Subscriptions are billed by Apple. Cancel anytime in your Apple ID subscription settings. You keep your plan until the end of the current billing period.

How do I delete my account?

In the app, go to Settings and delete your account. This immediately deletes your account, your job history and any of your stored audio. See the Privacy Policy for details.